Healthcare · HIPAA-ready
Translation for healthcare. Built for HIPAA and medical accuracy.
Medical records, patient communications, clinical documentation, and audio interpretation — translated with strict terminology enforcement and audit trails your compliance team can stand behind.
Who uses Fily for healthcare
Health plans, hospital networks, medical translation LSPs, and healthcare communication agencies that move medical content across languages. Our customers translate member communications, discharge instructions, clinical notes, deposition recordings, and scanned medical records for diverse patient populations.
What hurts today
- Medical terminology requires hard enforcement — "acetaminophen" not "paracetamol" depending on market, brand names like Tylenol vs Tylenol PM are non-negotiable.
- Member-facing communications cite forbidden terms by health plan brand guidelines that must be replaced consistently.
- Scanned PDFs of insurance forms, ID cards, and medical records dominate the input pile — OCR-then-translate has to work, not fail silently.
- Audio recordings of patient interviews need transcription + translation with verbatim option for legal review.
- Auditability matters: regulators and clients want segment-level QA on every delivery.
How Fily fits this workflow
Glossary enforcement that mutates output
Brand-specific terminology (drug formulary names, internal product nomenclature) is enforced in the target, not just flagged. Forbidden terms get replaced automatically per cascade rules at organization → client → subclient level.
Dual-backend OCR for medical scans
Scanned insurance cards, ID documents, and faxed medical records run through a vision-language OCR with automatic backend failover. Low-resolution legacy fax scans (~150 DPI) still parse with confidence flagging in the QA report.
Audio transcription with verbatim mode
Patient interviews, depositions, and informed-consent recordings get diarized transcription. Verbatim mode preserves "um", false starts, and pauses for legal use.
12-step QA report attached to every delivery
Auditable HTML report your QA team or your client's compliance team can stand behind — per segment, per pipeline step.
HIPAA-ready handling
TLS in transit. No model training on your content. Files auto-purge after configured retention. On-prem deployment available for highly sensitive workloads.
Shipped, not roadmapped
Pipelines we built for work like this
Real healthcare workflows that didn't fit a standard pipeline — so we built one.
pdf_qa_12step_v2 + image_qa
Dual-backend OCR for impossible scans
Healthcare LSPs were hitting walls with 150-DPI faxed medical records that generic OCR failed on silently — returning blank pages without warning.
A fallback chain: a frontier vision-language OCR as primary, automatic failover to an alternate backend on truncation or JSON errors. Page-level retry, confidence flagging, and handwriting detection in the QA report.
4-layer cascade
Multi-tenant glossary cascade
An LSP with 40+ end-clients needed org-level terms, client-level overrides, and sub-client (brand) overrides to all stack — without re-attaching glossaries to every job.
A 4-layer cascade: system → org → client → sub-client → job. Forbidden terms inherit and override, style guides cascade, and every future job picks up the right rules automatically.
bring your own template
Transcripts in your client's branded document
Sonix, Rev and Otter hand back their default DOCX. Then a PM spends an hour re-formatting into the client's template: logo, case number, signature block, footer.
Upload the client template once. Every future transcript for that client lands inside it — speaker labels, timestamps and translations placed exactly where the template expects them. Zero re-branding.
mendoza_fda_delta
Delta translation against an approved TM
A regulated-content client updates FDA-reviewed documents constantly, but only a few lines change each cycle. Re-translating the whole file risked drifting away from language a regulator had already approved.
A delta pipeline that diffs the new source against the previous version, translates only what changed, and locks everything else to the approved TM byte-for-byte. New wording gets the AI; approved wording never moves.
Got an edge case your current vendor can't handle?
Talk to our Account Manager teamFormats this industry usually translates
All ship through the same 12-step QA pipeline.
Ready to test it?
Upload one file. See it come back. No card. No demo form.