Privacy Policy

This Privacy Policy describes how Flix Translations Group LLC (“Fily,” “we,” “us”) handles personal data and customer content in connection with our website and AI-assisted translation service (the“Service”). It should be read together with our Terms of Service.

1. Data We Collect

Account and contact data

When you sign up or contact us, we collect data you provide such as your name, work email, password (stored hashed), company or organization, and country.

Files and content you upload

To deliver the Service we process the source files you upload and the output we generate (collectively, “Customer Content”). These files may contain personal data or confidential information that you choose to include. You control what you upload.

Usage and technical data

We collect operational data such as job metadata (file type, language pair, word count, processing options, status, timestamps), log data, IP address, browser/device information, and similar technical signals used to run, secure, and improve the Service.

Cookies

We use strictly necessary cookies to keep you signed in and to operate the site, and may use limited analytics. We do not sell your personal data.

2. How We Use Data

• to provide, operate, and deliver the Service and your output;
• to authenticate you, secure accounts, and prevent abuse;
• to bill, support, and communicate with you about your account;
• to monitor quality, debug, and improve the reliability and accuracy of our pipelines; and
• to comply with legal obligations and enforce our Terms.

3. AI and Sub-processors

The Service relies on third-party AI and infrastructure providers to process Customer Content (for example, large language model providers and cloud hosting). We share the minimum content necessary with these sub-processors solely to perform the translation or processing you request, under contractual confidentiality and security obligations.

We do not use Customer Content to train publicly available foundation models, and we instruct our AI sub-processors not to use your content to train their models, to the extent their terms allow. A current list of material sub-processors is available on request at support@fily.pro.

4. When We Share Data

We share data only:

• with sub-processors as described above;
• within your organization’s account (administrators and project managers in your organization may access jobs and content associated with it);
• when required by law, legal process, or to protect our rights, users, or the public; and
• in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Data Retention

We retain Customer Content for as long as needed to deliver the Service and for a limited period afterward to allow re-download and support, after which it may be deleted or anonymized. Account and billing records are retained as required for legal and accounting purposes. You may request deletion of Customer Content as described below.

6. Security

We use technical and organizational measures designed to protect data, including encryption in transit, access controls, and isolated processing. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, export, or delete your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at support@fily.pro. If we process Customer Content on your behalf, we will act on your instructions and direct rights requests from data subjects to you as the controller.

8. International Transfers

We and our sub-processors may process data in countries other than yours. Where required, we rely on appropriate safeguards for such transfers. By using the Service you understand your data may be processed in the United States and other locations where our providers operate.

9. Children

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. We will indicate changes by updating the “Last updated” date above and, where appropriate, by additional notice.

11. Contact

For privacy questions or requests, contact us at support@fily.pro or through our contact page. The data controller is Flix Translations Group LLC, Miami, Florida, United States.